Operations Officer

Primary

Job Title:

Operations Officer

Alternate/Related Job Titles:

• Banking Operations Specialist

• Credit Fulfillment Officer

• Business Banking Operations Analyst

• Securities Processing Officer

• Funding Operations Specialist

Location:
Mississauga, ON, Canada

Onsite Flexibility:
Hybrid (4 days in office; rotating Monday and Friday monthly; training fully onsite 1–2 months)

Contract Details:

• Position Type:
  Contract

• Contract Duration: 6 months

• Start:
  As Soon As Possible

• Pay Rate: C $25 – C $30 per hour

Job Summary

The Operations Officer supports day-to-day credit fulfillment activities for business banking customers, including funding, securities processing, and operational maintenance. This role ensures accuracy, timeliness, and compliance with Service Level Agreements (SLAs) while collaborating with internal partners to maintain high-quality service and risk protection standards.

Key Responsibilities

• Review credit fulfillment documentation, program and issue funds.

• Execute complex transactions and overrides accurately and within established guidelines and SLAs.

• Refer or escalate operational issues appropriately to ensure service quality is maintained.

• Identify opportunities to improve service delivery and operational efficiency.

• Provide thorough analysis of process drivers and root causes of cross-functional operational issues.

• Support inbound and outbound partner requests, performing adjustments within authority levels.

• Prioritize workload to meet 24-hour SLA commitments on funding and productivity targets.

• Maintain understanding of internal and industry regulations, including AML and Business Continuity frameworks.

• Exercise discretion in managing correspondence and confidential information.

• Support change management initiatives and process improvement efforts.

• Contribute to presentations and communications to management.

• Prepare and process TBO Reports, Fire Liability reports, Expiry Forecasts, Expiry Securities, ARs, and Discharges.

• Execute and review specialized securities documentation in accordance with policies and SLA requirements.

• Communicate professionally with internal teams and external solicitors as required.

• Process funding for business credit products while ensuring regulatory compliance.

• Coordinate with internal departments to ensure timely disbursement and issue resolution.

Required Experience

• 3–5 years of relevant experience.

• Experience in credit fulfillment, banking operations, or business banking support.

• Experience meeting and managing SLAs.

• Strong collaborative and coachable approach.

• Ability to manage confidential customer data.

Nice-to-Have Experience

• Post-Secondary Degree (preferred).

• French bilingualism (asset).

• Banking or credit industry background.

• Experience executing securities documentation and funding processes.

Required Skills

• Credit Operations

• SLA Management

• Cross-Functional Collaboration

Preferred Skills

• Banking Operations Knowledge

• Securities Documentation Processing

• Process Improvement

• Risk and Compliance Awareness

Additional Skills from Original Description

• Quality Control (QC) accountability

• Partner Experience Index (PEI) performance measurement

• Root cause analysis

• Anti-Money Laundering awareness

• Business Continuity Management understanding

Benefits:

• Medical, Vision, and Dental Insurance Plans

• 401k Retirement Fund

About the Client:

Top 10 bank in Canada and North America offering comprehensive financial solutions across retail, commercial, wealth management, and wholesale banking. The organization supports clients in navigating today’s evolving financial landscape.

About GTT:

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-01629

Hashtags: #gttca #ZRCA #LI-GTT #LI-Hybrid