Client Representative Job Mississauga area,Ontario Canada,Finance & Banking

Job Description

What is the opportunity?

In this role, you will be the client’s primary point of contact for all day-to-day Clients related operational queries, liaising internally with various operational teams to ensure our clients receive an exceptional experience.

What will you do?

Point of contact for servicing our clients and their agents regarding Pension Benefits.

Provides critical support for all day-to-day Clients related operational issues & Pension Benefits queries

Answering all Clients Pension Benefits enquires as experts in their field

Understanding of client processing

Direct liaison with other operational teams to resolve daily operational issues

Understanding of customer expectations and satisfactions levels

What do you need to succeed?

Must-have

Industry related courses

Client service experience

Excellent interpersonal skills and networking abilities with clients and internal

Organizational & time management skills

Nice-to-have

University degree

Investor service operations experience

Understanding of Risk Management & Compliance requirements relating to KYC & AML

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in RBC Investor Services and within other platforms as appropriate

Working with an exciting, close-knit, supportive & dynamic group

Opportunity to collaborate with other business segments within the bank

Excellent career development and progression opportunities

A comprehensive Total Rewards Program including bonuses and flexible benefits

Competitive compensation

Access to a variety of job opportunities across business

Job Skills

Active Learning, Adaptability, Communication, Customer Communications, Customer Service, Data Query, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Organizing, Pensions, Product Services, Troubleshooting

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:

MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.


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