Bilingual Insolvency Officer

Job Description

What is the opportunity?You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, in order to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision.
What will you do?

Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files

Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services

Field calls from clients and industry professionals

Complete risk reports and ensure a balance between customer service and business risk mindset

Resolve issues related to the specific group, function and process

What do you need to succeed?
Must-have

2+ years of collections experience

Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs

Ability to formulate intricate Risk Assessment Reports when required

Proven negotiation, solution-finding and decision making skills

Ability to take calls from clients, trustees and service partners in a call centre environment

Strong understanding of the balance between customer service and business risk mindset

Results driven, with a demonstrated ability to review, seek solutions and decisions

Ability to work efficiently in a challenging environment

Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday

Nice-to-have

Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways

Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals

Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program

Leaders who support your development

Ability to make a difference and lasting impact

Opportunity to take on progressively greater accountabilities

Job Skills
Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:

MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date aboveI
nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity lified applicants may be contacted to review their resume in more detail.