Operations Officer II Job Mississauga area,Ontario Canada,Finance & Banking

Description

Customer:

Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

Identify opportunities to improve service delivery

Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels

Interact with partners by responding to requests in an effective and timely manner

Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder:

Complete assigned workload to meet SLA requirements for service and productivity

Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ procedures

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients

Actively review internal processes/activities and provide ideas for process improvement

Investigate and escalate non- standard or high- risk activities as appropriate

Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti
- Money Laundering, Business Continuity Management)

Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team:

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment

Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for function and the bank, both internally and/or externally

Breadth & Depth

Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes

Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions

Transactions are characterized by low to moderate risk/financial impact

Low to moderate decision-making authority within defined parameters

Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)

Typically interacts with internal partners and external customers (as needed)

Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities

Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported

Generally reports to a Team Manager

Experience and/or Education

Undergraduate degree/ college diploma preferred and/or

1+ year relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why…


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