Senior Administrator ICS Cash Prep

Ensure timely and accurate acceptance, validation and preparation of client instructions before delivering to Cash Processing Teams

Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place

Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation

Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution

Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross training on accounts and bespoke processes

Share knowledge with team members to assist in the resolution of more complex problems

Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables

Validate client instructions against ICS segment specific processes and procedures and identify instructions that fall out of normal scope for escalation

Strong working knowledge/experience in the financial services industry, specifically in custody and ICS client segment

Proficiency in MS Office including experience using and creating Excel macros

Demonstrated ability to work successfully in a fast-paced environment

Proven client service skills

Issues escalation and resolution skills

Ability to communicate effectively with stakeholders

Solid organizational and time management skills

Detailed oriented

Knowledge of RBCIS internal systems, platforms such as TRUST, etc.

Experience in the financial industry

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Flexible work/life balance options.

Opportunities to do challenging work.

Opportunities to take on progressively greater accountabilities.

Access to a variety of job opportunities across business.