Collections Specialist

We are committed to excellence and seek an experienced credit and Collections Representative to join our finance team.

• The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
• Contact clients to secure payment on overdue invoices
• Investigate and resolve payment discrepancies.
• Collaborate with internal teams to resolve outstanding issues.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Provide exceptional customer service in addressing client inquiries related to accounts.
• Manages and maintains a computerized accounts receivable system; manages and maintains department records, reports, and filing systems.
• Execute appropriate collection strategies to improve period-end/monthly cash flow and other Key Performance Indicators (KPI)
• Performs other job-related duties as assigned.

• Minimum 3 years of experience in accounts receivable and collections
• Proven ability to develop and implement process improvements to reduce collections cycles.
• Strong leadership skills is an asset
• Proficiency in financial software and Microsoft Excel is a must
• Excellent communication and negotiation abilities.
• Commitment to ongoing professional development.
• Knowledge/experience in working with 3rd party customer portals for invoice processing is an asset
• Knowledge of/experience with Microsoft Dynamics (Business Central) platform is an asset

• A family-oriented and collaborative work environment.
• Room for professional growth within a rapidly expanding company.
• Best in class benefits package.

This posting is for an existing vacancy. We are actively reviewing resumes for this open role.

We’re more than just a company—we’re a community. With our headquarters in Mississauga and branches across Canada, we’re trusted by clients nationwide. We’re proud of our high-performance culture and are committed to helping our people grow and succeed.

Onyx-Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.