Senior Credit Specialist

Company Overview

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. We focus on cloud, advanced, and specialty technology solutions, in addition to mobility and commercial/consumer technologies. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide.

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Ingram Micro has earned Great Placeto Work Certification™ for  in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based in our Mississauga office where you will work 3 days in the office and 2 days remotely. Ingram Micro is looking for a Senior Credit Specialist who has experience in managing an accounts receivable portfolio, reviewing and servicing customer inquiries related to their credit account, and resolving escalations with credit holds. You will also be responsible for performing account reconciliations and collaborating with cross-functional departments.

You will be passionate about providing a Best-in-Class experience for our Reseller partners by effectively collaborating with them to ensure orders are effectively managed, and our aging metrics are met.

• Establish a relationship with our reseller customers and internal stakeholders to understand their business and ensure orders are released timely.
• Manage the accounts receivable for a portfolio of accounts to be in line with Ingram’s aging metrics and DSO standards.
• Respond timely and effectively to customer’s (internal and external) inquiries and requests.
• Collaborate with analysts, sales and customers to negotiate solutions that allow for customer satisfaction while protecting Ingram’s AR assets.
• Coordinate between various groups (I.E. Sales, Customer Service, Analyst Team and Management Team) to effectively communicate findings regarding any issues that may arise in the management of an assigned portfolio.
• Forecast and manage cash collections for monthly targets.

• Bachelor's degree in accounting, business management, commerce, or other related fields.
• Minimum 7-10 years of experience in a commercial collection environment, including specific skills and experience with providing exceptional service to our customers.
• Strong written & verbal communication skills to effectively communicate with internal and external contacts at all levels.
• Experience with in the IT industry would be a strong asset.
• The ability to communicate in French would be considered a strong asset but not required.
• Proficiency in MS Office suite specifically Excel including knowing formulas and Pivot tables is a must.
• Microsoft Dynamics, SAP & High Radius Accounts Receivable (AR) Software is a strong asset.
• Professional Collector Micro Certificate is an asset.
• Strong organizational and analytical skills.
• Must be willing to work in a fast-paced team environment with the ability to prioritize workload.
• Work independently with minimal supervision.
• Established and productive professional individual contributor.

* This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role…