Insolvency Administrator

Ourstate-of-the-art contact center is the heartbeat of goeasy
— proudly supporting oureasyfinancialandeasyhomebrands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy
!

Atgoeasy, our people and culture are at the heart of everything we do — andwe’reproud to be recognized for it.

We’vebeen named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, andwe’rehonored to have received

Canada’s Most Admired Corporate Cultures award.

We’realso certified as aGreat Place to Work®, recognized among theBest Workplaces for Women, and celebrated for having one of theMost Trusted Executive Teams, and included onTIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success.

• Manage and process Debt Management Program accounts from the creditor's perspective, ensuring timely payment reconciliation and maintaining effective communication with credit counseling agencies.
• Review and process Bankruptcy and Consumer proposal correspondence and documents for all secured and unsecured accounts, including file assessments for voting purposes, filing proof claim and complete the proxy information.
• Generate a daily detailed report for accounts that are scheduled to charge off due to Consumer Proposal and Bankruptcy.
• Process customer payments/dividends from various remittance streams such as Credit Counselling and Trustees.
• Liaise and coordinate with Finance department to reconcile the transactions that have been processed weekly and resolve discrepancies as occurs.
• Process deferral payment batch file in support of collection efforts.
• Provide timely and effective resolutions to escalated Insolvency and collection issues.
• Process invoices, audit financial transactions, and provide financial statements and payout statements to collection agencies.
• Maintain 3rd party files, process inquires and purchase requisitions and 3rd party vendor remittance requisitions.
• Assist and fulfill 3rd party collection agencies’ requests such as providing copy of media files, legal proceeding status and address balance discrepancy.
• Ensure a positive customer service experience, by supporting and handling Retail network queries efficiently and effectively.

• 1 - 3 years’ experience within the Financial Services Industry in a related role.
• Intermediate experience working with Microsoft products, specifically:
  Word, Excel & Outlook, Basic Accounting knowledge
• Analytical and problem-solving skills
• Ability to think outside the box
• Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
• Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
• Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
• Able to work under pressure and meet tight deadlines
• Ability to make decisions independently
• Capable of managing multiple tasks at once and prioritizing work
• Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level
• Operating hours are 8:30 am to 5:00 pm, Monday to Friday, these hours are subject to change based on our business requirements.
• Fast-paced, multiple priority…