Bilingual Value Collections Specialist

Apply bilingual communication and negotiation skills as an Account Specialist managing complex, high-value accounts remotely from Canada. Analyze cases and develop tailored recovery solutions.

This experienced Account Specialist manages delinquent, high-risk, and written-off accounts in a remote banking environment. You will assess recovery potential, negotiate payment arrangements, and recommend strategies for challenging cases. The work balances customer needs, business objectives, and responsible risk management.

• Review accounts and recommend appropriate collections strategies
• Negotiate payment arrangements with customers
• Develop action plans to maximize recoveries
• Apply loss mitigation procedures and loan modifications
• Prepare reports, dashboards, and account analyses

• Three to five years of relevant professional experience
• Related post-secondary degree or equivalent experience
• Bilingual communication skills for customer support
• Knowledge of consumer collections laws and regulations
• Advanced analytical, negotiation, and problem-solving abilities

Use bilingual communication, sound judgment, and collections expertise to resolve high-value accounts while protecting financial interests.