Guest Services Agent

Our client is a Canadian financial markets organization. They are looking for a Director, Finance Business Partnering who will be responsible for strategic finance partnership, budgeting, forecasting, technology spend management, investment analysis, executive reporting, business cases, Fin Ops and technology cost governance. Key focus on technology cost management (cloud, AI/token-based billing, vendor negotiations, Cap Ex under IAS 38). Currently 95% hands on work, target state is 30% strategic, 70% execution.

• Sits at the tech leadership table and acts as the CIO’s finance business parter
• This role has a lot of room to grow and expand the function
• Lots of M&A – room to transition into other business lines, or grow in the technology division

• Serve as a trusted strategic advisor to the CIO and Leadership Team, providing financial leadership, strategic guidance, and commercial governance across all technology spend.
• Drive cloud financial management (Fin Ops), developing models to monitor, forecast, and optimize variable cloud infrastructure (AWS, Azure, GCP), SaaS licensing, and emerging GenAI consumption costs.
• Provide rigorous business case development and ROI tracking for major technology investments, cybersecurity initiatives, enterprise platform upgrades, and infrastructure refresh cycles.
• Oversee technology capitalization governance (IAS 38 / IFRS), optimizing the financial treatment of internally developed software, R&D, and capital project portfolios.
• Accountable for the consolidated planning (budgets, multi-year strategic plans, and rolling forecasts) for the organization.
• Partner with Central Corporate FP&A to shape the technology cost allocation framework (Shared Services / CAM), helping defend technology charges and articulate unit-cost value to business unit leaders.
• Lead vendor spend analytics and commercial evaluations for major technology, hardware, and software contract negotiations.
• Ensure pristine financial integrity, accounting rigor, and month-end/quarter-end reporting accuracy for all operational and capital ledgers.
• Support a deeper understanding of the technology cost base, enabling the organization to adapt to a rapidly changing technology landscape and increased adoption of cloud and AI services.
• Provide in-depth, highly personalized decision support to executive decision-makers, including initiative modelling and tracking, business case development, proactively guiding executives to meet and exceed performance goals, and monitoring leading indicators.
• Deepen non-executive decision makers' FP&A acumen to enable more independent decision-making.
• Act as a member of the I.T Senior Leadership Team and a key advisor to the CIO.

• Collaborate with PMO and Corporate FP&A teams on enterprise portfolio governance.
• Partner with Corporate FP&A, Corporate Strategy, and Strategic Finance teams to advance enterprise analysis and insight generation.
• Partner with the Corporate Controller to migrate appropriate portions of accounting work to the central accounting team.
• Champion and participate in knowledge-sharing forums for FBPs and FP&A professionals to exchange lessons learned on how best to educate decision-makers on FP&A thought processes during decision support.

• 10-15+ years of progressive FP&A experience
• CPA designation preferred (may consider MBA, CFA, or an exceptional "bullseye" profile)
• Experience in Technology Finance, IT Business Partnering, and/or Fin Ops
• Experience supporting cloud spend, technology investment planning, software capitalization, and/or Fin Ops activities
• Experience serving as a finance partner to a CIO, CTO, Infrastructure, Cybersecurity, Engineering, or Data organization

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