Investigator And Provincial Offences Officer

The Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to regulate travel agents and travel wholesalers registered in Ontario.

As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund.

We are seeking an experienced investigator for a full-time one-year contract position.

This posting is for an existing vacancy. TICO offers a hybrid working environment. The current expectation would be for the successful candidate to work onsite at TICO’s office in Mississauga one or two days per week and offsite from home for the remainder of the week. TICO’s typical working hours are 8:30 a.m. to 4:30 p.m., though this role is flexible.

At TICO, we are committed to fostering a culture of inclusivity, equity, and accessibility for all.

You will work in a diverse, collaborative, fast-paced environment where you are encouraged to be your best self and given the opportunity to learn, grow, and make a meaningful impact.

A TICO Investigator and Provincial Offences Officer perform their duties independently, neutrally and impartially to safeguard the integrity of TICO’s law enforcement activities. The Investigator carries out detailed investigations and assists the prosecutor at trials and hearings of persons who are believed to have contravened the Travel Industry Act, 2002 (the Act) and Ontario Regulation 26/05 (the Regulation), and any other law that would be applicable and relevant for their continued registration under the Act.

TICO’s Investigator also holds the designation of Inspector, Designated by The Registrar, Travel Industry Act, 2002 to carry out their responsibilities when required.

The individual must be self-motivated with great interpersonal skills and will also possess the following competencies:

• Communications – Excellent communication skills, both written and verbal. The ability to convey information clearly, effectively, and in a professional manner.
• Teamwork – Ability to work collaboratively in a respectful and considerate manner that supports a cohesive and positive work environment consistent with the values of the organization.
• Service Excellence - Ability to identify and understand stakeholder issues and be responsive in a timely and professional manner by providing information and/or solutions to stakeholders’ issues or concerns.
• Accountability: Ability to work efficiently and effectively by achieving deliverables within established time frames, by adhering to procedures, and by being responsible for one’s actions.
• Innovation – Demonstrates a proactive approach to recommend and/or embrace new ideas, methods or solutions for progress and advancement of the organization.
• Functional Expertise – Embodies the required knowledge and experience to successfully perform and achieve objectives in an efficient and professional manner.

Investigation Activities

• Conduct inspections and investigations of registrants in accordance with organizational policies and legislative requirements to ascertain whether a contravention has occurred.
• Conduct inspections and investigations of individuals suspected of operating as travel agents without registration.
• Prepare case plans by determining investigation strategies and evidence required to prove applicable allegations.
• Gather relevant evidence in accordance with the prescribed rules of evidence through conducting interviews, collecting documentation, executing search warrants and safeguarding the confidential investigations file information and material evidence.
• Check with government sources for information about the corporation/entity (past/current Directors, corporate status,…