Customer Service Representative; Skymark

Customer Service Representative (Contract) – Mississauga (Skymark)

Applications for this job are no longer being accepted as of :00 AM.

Calea is Canada’s leading pharmacy in the sterile compounding of patient-specific medications. Through our many customers across Canada, we enable the provision of increasingly complex community-based infusion therapies that avoid or reduce acute care stay. At Calea we foster a collaborative environment where employees are encouraged to share ideas and contribute to meaningful work. We offer unique learning opportunities to grow and build your career.

In addition, we value each and every contributor and offer various benefits and rewards (as applicable).

We are currently seeking a contract Customer Service Representative to join our team in Mississauga for approximately 6-months.

Address: 2785 Skymark Avenue

Schedule:

Monday-Friday 10am-6pm, with flexibility to provide occasional coverage on alternate shift 12pm-8pm (when required, with notice).

• The Customer Service Representative is responsible for coordinating services for IV, Medical Supplies and equipment, Enteral and Parenteral Nutrition clients.
• The Customer Service Representative coordinates timely delivery to patients, and assists with resolving product, protocol and servicing issues.
• The Customer Service Representative communicates relevant information with the Pharmacy, shipping, warehouse and finance departments regarding delivery and billing requirements.
• The Customer Service Representative plays a pivotal role in the co‑ordination of internal and external communications to ensure patient therapies are provided on a timely basis. This includes continued monitoring of TPN requirements, patient eligibility, and billing accuracy.
• The Customer Service Representative is challenged by the requirement to coordinate the provision of Calea’s products and services with those of community programs, including Local Health Integration Network, to ensure that clients receive the highest quality of therapy service. These include:
• IV Therapy – IV Supplies, solutions and equipment
• TPN Therapy – IV supplies, solutions, equipment and additives
• Enteral Nutrition – nasogastric/gastrostomy tubes, dressings and nutrition products
• Medical supplies, and negative pressure wound care supplies – dressings and equipment
• Ostomy – pouches, bags and accessories
• Incontinence – bags, tubing, dressings and diapers
• Other services provided by Calea
• The incumbent must possess thorough knowledge of Calea’s products, delivery schedules, client requirements and/or special needs as well as those of the community agencies.
• This will enable the Customer Service Representative to evaluate priorities, solve problems and react quickly to emergency situations.
• Shift work required on a rotational basis including nights, weekends and holidays. The incumbent must be flexible and adaptable to changes of responsibility reflective of the business needs.

• College diploma or certificate in a related medical discipline preferred, with a minimum of 1 year customer service experience in a medical environment.
• Knowledge of Computer systems, Excel, Microsoft Word and Outlook programs an asset with well-developed keyboarding skills.
• Ability to be flexible and adapt to business change and requirements.
• Strong English communication skills, written and verbal.

We are a community partner and licensed Pharmacy, providing expert solutions and support resources to healthcare professionals, hospitals, patients and their caregivers, and home care programs across the country. Calea supports patient care provided by several of Ontario’s Health at Home Networks and Community Care services. Our customers also include Regional Health Authorities. Our people, experience, systems, and facilities make us a trusted partner in delivering innovative, cost-effective, patient-focused care that preserves independence and enhances quality of life.

With over 250 employees and pharmacy locations in three provinces, Calea is committed to continually advancing the delivery of safe, high-quality community care. If you are looking…