Patient Care Representative

WELL Health Diagnostic Centres is looking for a skilled Patient Care Representative who will be responsible for the first impression when patients enter the clinic and for physician/provider support. The PCR may also provide coverage from time to time for other administrative roles throughout the clinic.

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 60+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.

• Compassionate & Connected Healthcare:
  Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.
• Employee Wellness:
  We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.
• Competitive & Comprehensive Compensation:
  Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.
• Grow with a Leading Organization:
  With 60+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.
• Collaborative & Supportive Culture:
  Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.

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Reporting to:Clinic Leader / Regional Leader

Position Overview:

Responsible for the overall patient flow of the clinic, including reception and clerical duties. Schedule appointments and register for procedures as needed. Receive, process, and direct patients following established procedures and documentation requirements. Assist patients as required to coordinate patient flow. Maintain accurate patient records and filing systems. Input patient data from affiliate clinics. Provide a professional demeanour and a positive image for the department and facility by receiving, processing, and directing professional and non-professional staff, patients and visitors pleasantly and courteously.

Responsibilities:

Reception:

• Greet incoming patients or physicians, as per script.
• Obtain required patient identification, documentation and history following guidelines.
• Ensure the patient has followed the correct preparation for their exam.
• Ensure inquiries are answered or referred to the appropriate person.
• Assist patients requiring help in mobility.
• Maintain a clean and tidy reception area as per infection prevention and control guidelines.
• Schedule patients in a timely and efficient manner, ensuring to adhere to standardization protocols. Ensure urgent patients are seen on a priority basis. If clinic does not offer requested procedure, assist the physician or patient in locating a procedure time at another MHC clinic.
• Assist Clinic Leader with turnaround report and private pay documentation.
• Assist technologist in preparing patients for diagnostic testing, including but not limited to changing, guiding, assisting in mobility, cleaning etc.
• Perform ECGs, Holter hookup, blood pressure, take vitals, collect basic information from patients etc., if trained to do so.
• Work alongside and assist physicians, as required, to ensure their practice runs smoothly and efficiently;including but not limited to locating reports, scheduling appointments, coordinating schedules, biopsies, etc.
• Assist with workflow of the clinic.

Documentation:

• Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner. Patient confidentiality is mandatory.
• Maintain accurate patient records and filing systems (in accordance with Company and Ministry of Health requirements).

Equipment Operations & Maintenance:

• Operate specific office equipment related to secretarial duties (i.e., computer, computerized telephone, photocopier and fax machine, etc.).
• Observe and report all malfunctions in office equipment.
• Follow manufacturer's guidelines for operation, maintenance and minor…