IT Support Specialist; on-site

We are asking you to complete the Culture Index(TM) Survey to understand how it may relate to your work-related needs and our company requirements. It also helps us in employee management and development.

First and foremost, please be informed that Culture Index is:

• A survey, not a test. There is no passing or failing.
• There is no such thing as a perfect result.
• It measures work-related behaviors only.
• It does not measure intelligence, learning ability, race, gender, religion, age, ambition, or any abnormal or clinical traits.

Please read the instructions carefully and complete the survey by yourself. It typically takes 8-10 minutes. If you cannot complete it now, please return to the link when you have more time. Thank you for your cooperation.

Next, please provide the requested information below.

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Are you someone who enjoys solving problems and notices details others might overlook? If so, you may be the IT Support Specialist A.C. Americas is seeking. The ideal candidate is analytical and methodical. If this sounds like you, we want to hear from you!

We offer a challenging role in a fast-growing, reputable company in the entertainment industry. Our team works together to achieve goals, whether in the office or warehouse. As a leading provider of innovative technology solutions, we are excited about our future and want you to be part of our success. We support career growth, talent development, and offer a competitive salary, benefits, and a friendly work environment.

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Wellness program

• Provide technical support for hardware, software, and network issues.
• Manage support inquiries via helpdesk system.
• Resolve user issues and escalate when necessary.
• Perform IMAC services on hardware and install software.
• Ensure software licensing compliance.
• Maintain hardware and software on desktops.
• Create and maintain IT documentation and track assets.
• Support local phone systems and other specialized systems.

• Postgraduate degree or diploma in Computer Science or related courses.
• At least 3 years of full-time IT support experience.
• Strong technical skills in PC hardware, software, and network basics.
• Experience with Office 365 and Windows 11 applications.
• Knowledge of wireless networks and CCTV monitoring.
• Flexible to work after hours and weekends as needed.
• Excellent organizational, analysis, and communication skills.
• Ability to multitask and adapt quickly.
• Physical ability to lift and move office electronics.

A.C. Americas values diversity and inclusion. Accommodation requests are welcomed at any recruitment stage, provided the candidate meets the essential job requirements.