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Technical Support Ecommerce

Commerce Platform Specialist

Job in Mississauga, Ontario, Canada
Listing for: Stanley Black & Decker
Full Time position
Listed on 2026-02-15
Job specializations:
  • IT/Tech
    Technical Support, Ecommerce
Job Description & How to Apply Below

Make A Difference For Those Who Make The World™

As a Commerce Platform Specialist, you will be part of a dedicated team based in Mississauga, Ontario, reporting to the Director, eCommerce. In this role, you will be responsible for managing and supporting our B2B system, Shopify-powered employee store, and the Canadian instance of our global Product Information Management (PIM) system. You will deliver exceptional customer service by resolving platform-related inquiries and issues, collaborate with our US product development team to execute regional initiatives, and ensure timely and accurate product updates across all platforms.

Additionally, you will analyze data, monitor key performance indicators (KPIs), and provide actionable insights using MS Excel, Power

BI, and Salesforce to continuously improve our commerce operations.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

At Stanley Black & Decker Canada we are proud to be awarded the following honours;
Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada’s Best Diverse Employers (2020, 2021 & 2022).

  • Deliver exceptional customer service by managing support mailboxes for multiple platforms (B2B system, Shopify employee store), resolving internal and external user inquiries, troubleshooting issues, and providing timely, empathetic assistance.
  • Partner closely with the US product development team to execute regional platform initiatives, implement new features, conduct UAT, and ensure alignment with global strategies and standards.
  • Administer and update commerce platforms including the B2B ordering system (for both external customers and internal sample orders), Shopify-powered employee store, and the Canadian instance of the global Product Information Management (PIM) system. Ensure product data accuracy and timely updates across all channels.
  • Manage Smart Sheet ticketing workflows
    :
    Track, prioritize, and resolve platform-related requests, collaborating with cross-functional teams to drive efficient solutions.
  • Train and support users
    :
    Onboard employees and customers to the B2B and employee store platforms, provide ongoing training, create user guides, and empower users to resolve common issues independently.
  • Monitor and report on platform performance
    :
    Use MS Excel and Power

    BI to analyze sales, system, and customer service data; prepare dashboards and share actionable insights with leadership and stakeholders.
  • Maintain and update Salesforce records
    :
    Ensure accurate tracking of platform issues, customer interactions, and product updates; leverage Salesforce for reporting and collaboration.
  • Collaborate with internal teams (IT, Marketing, Product, Customer Service, and external vendors) to implement site updates, add functionality, and optimize the user experience for both customers and employees.
  • Identify and recommend process improvements
    :
    Continuously review workflows and customer feedback to enhance efficiency, satisfaction, and platform effectiveness.
  • Bachelor’s degree in Business Administration, Marketing, Information Systems, Computer Science, or a related field (or equivalent combination of education and experience).
  • 4+ years of experience in eCommerce operations, customer service, or digital platform support.
  • Demonstrated expertise with MS Excel, Power

    BI, Salesforce, and Smart Sheet (ticket management or workflow tracking).
  • Strong customer service orientation, with proven ability to resolve issues empathetically and efficiently.
  • Excellent communication and interpersonal skills; comfortable training and supporting users with diverse technical backgrounds.
  • Highly organized, detail-oriented, and able to manage multiple priorities across platforms and projects.
  • Experience collaborating with cross-functional and…
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