IT Infrastructure Manager

As a trusted partner to enterprises and government clients, Ferroque Systems operates in a security-first, compliance-driven environment. We’re seeking an experienced IT leader who can blend tactical execution with strategic vision—someone ready to lead a team, strengthen our security and compliance programs, and optimize hybrid cloud infrastructure supporting our global operations.

Job Type
Full-Time

$90,000 – $110,000

Founded in 2007, Ferroque Systems (Ferroque) is a leader in enterprise technology services, focusing on digital work spaces and end-user infrastructure (EUI) technology. Our service-centric approach sets us apart, enabling us to deliver comprehensive, impactful solutions. Our team’s expertise, honed through diverse, real-world challenges, helps our customers meet and exceed their goals.

We pride ourselves on long-term partnerships, technical acumen, and a deep understanding of customer needs, solidifying our position as the market leader. Ferroque Systems offers expertise in top of the line technology products and world-class professional and managed services.

Position Overview
We are seeking an experienced, hands-on IT leader to manage our hybrid IT environment and staff across North America and Asia. Guaranteeing secure and reliable day-to-day conditions, you will lead our IT security and compliance initiatives while providing technical and strategic leadership to our IT operations team.

Combining technical expertise with people management, you and your team are key to ensuring the stability, scalability and security of our infrastructure as well as ensuring we are future ready.

We are looking for candidates who brings strategic foresight and operational rigor.

The successful candidate will thrive in a fast-paced, security-first, cloud-forward environment, balancing architecture and strategy with hands‑on troubleshooting and proactive risk awareness.

Note:

This position requires eligibility for federal government security clearance. To meet this requirement,  applicants must be Canadian citizens  at the time of application as a bona fide occupational requirement.

Key Responsibilities

Infrastructure Management :
Own, optimize, and secure IT infrastructure across on-premises (Nutanix, VMware, Xen Server) and cloud platforms (Azure, AWS) for production and lab environments.

Team Leadership :
Lead, mentor, and develop a small IT team while fostering technical excellence and operational maturity.

System Administration :
Administer business and IT software including Windows and Mac endpoints, Halo PSA, Veeam, Intune, PDQ, and Microsoft 365 apps (Office 365, SharePoint, Exchange, One Drive for Business, etc.).

Security & Compliance :
Drive security strategy and compliance efforts (SOC 2, ISO 27001, NIST) assisted by Vanta. Manage and monitor security technologies including Cato Networks, Microsoft Defender, Entra , Purview, and Barracuda or Proofpoint.

MSSP Collaboration :
Partner with our managed security services provider to ensure proactive monitoring and protection while managing in‑house identity and access security.

Networking :
Manage network topology and hardware from Cisco, Fortinet, Ubiquiti, and Cato Networks.

Service Desk :
Lead the internal service desk and act as SME for ticketing platform (Halo PSA)

Process & Automation :
Identify and implement process improvements, automation opportunities, and IT best practices to improve service delivery and reduce manual IT tasks.

Strategic Alignment :
Work with leadership to align IT budgets, strategy, and technology roadmaps with business needs.

Projects :
Lead or support infrastructure initiatives, SaaS rollouts, and modernization projects.

Vendor Management :
Oversee vendor relationships, licensing, and procurement for internal IT systems.

Digital Work spaces & Endpoints :
Support endpoint management and a mixed device environment (Windows, Mac, thin clients).

Documentation :
Maintain IT documentation, policies, procedures, and compliance reports.

Other :
Other duties as assigned.

Required

Skills and Qualifications

Bachelor’s degree in Computer Science , Engineering, or related field is an asset (advanced degree/certifications preferred)

10+ years of…