Sr. IT Ops Analyst

Work Location:

Mississauga, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions Pay Details:$81,600 - $115,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Building a World-Class, Diverse and Inclusive Technology Team at TDWe cannot afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves.

This new era in banking makes the work our team does even more exciting than before. If being in a fast-paced, innovative environment excites you then we would like to hear from you.

The Hosted Services group within IT Operations is accountable to provide operational support across multiple technologies like Network, Servers, SAN, Data Centre infrastructure, etc. This group is led by an AVP who reports directly into the VP of global Service Continuity Operations (SCO), for the TD Bank Group.

The Network L2 team is a part of the Hosted Services group and is accountable for all L2 support for TD's networking platforms globally. This FTE role will report directly to the IT Network Manager.

Our team works closely together with our L1 - 7/24 shift operations team as well as an L3/Engineering teams.

The primary focus of our team is to deal with incidents and take charge of other operational aspects of our network which includes tasks like, vendor management, operational readiness participation and intake, engagement in enterprise processes like Incident, problem, change, PIR, etc. We are looking for self-motivated and focused individuals who enjoy a fast-paced environment requiring attention to detail and have previous strong experience in operations or the flair to be in an operations type role.

JOB DESCRIPTION This position is a highly technical hand-on keyboard role supporting various network platforms for availability, latency, and incidents, while being engaged on operational readiness tasks. The position will be accountable to play a lead/advisor role, reporting directly to the Manager of the pod, while still being available and accountable to participate in day-to-day operational work like troubleshooting and fixing network issues across all platforms.

This includes nightly/weekend on-call rotation as and when needed.

As a strong technical leader with hands-on-keyboard skills, the ideal candidate in this role will possess the following skills and traits:

Key responsibilities include:

Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.

Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently

Be dependable, innovative, accountable, passionate, transparent, and collaborative

Strong knowledge of networking technologies and platforms including Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, Monitoring Tools, DHCP, DNS and CDN(content delivery), etc. New technologies like ACI and DNAC are a plus.

The right candidate for this role would be:

An expert tier-3 network troubleshooter who not only possesses the attributes and experience listed for this position, but have the uncanny ability to quickly identify the problem and propose a solution to remediate

Would be deep and wide in the platforms we desire and have tooling and script writing abilities

Adept at analyzing network traces to find the root cause promptly

EXPERIENCEUndergraduate degree or Technical Certificate5-7 years relevant experience

At least 3+ years of relevant Wireless technologies experience (e.g., Aruba, Airwave, RF survey tools, Clear Pass, Wireless authentication)
Solid hands-on network technical experience in Routing/Switching technology, Firewalls, Load Balancing, trace analysis/protocols.

Experience supporting a large and complex network environment

Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time.

Flexible with on call & rotation and shift timing

Adequate knowledge and experience to support platforms like Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing…