Technical Support Specialist II – FME Flow

Technical Support Specialist II – FME Flow

As a Technical Support Specialist II – FME Flow at Safe Software, you will serve as a technical resource supporting complex customer environments and enterprise-scale deployments. This role requires deep product knowledge, strong analytical skills, and the ability to provide architectural guidance.

You will collaborate with Customer Experience and Development teams to investigate advanced technical challenges and identify root causes in diverse and highly configurable environments. You will advise customers on FME Flow architecture, ecosystem integrations, and deployment strategies that support long-term scalability.

In addition to case work, you will strengthen the broader FME knowledge ecosystem. Based on customer trends and user experience insights, you will create product improvement requests, recommend documentation updates, and contribute detailed knowledge base articles and tutorials.

You will also support customer growth and adoption initiatives by conducting software demonstrations, building proof‑of‑concept solutions, and delivering training sessions and presentations. Success in this role includes the ability to guide large and complex organizations in designing systems that grow with their data demands.

We welcome applicants from diverse backgrounds and experiences. If you are interested in this role but do not meet every qualification listed, we encourage you to apply. We value technical depth, collaboration, and continuous development.

This role is part of Safe Software’s Customer Experience team. The team supports customers globally, helping them implement, optimize, and expand their use of FME products.

As a member of the team, you will contribute to shared expertise, participate in feature testing and product feedback cycles, and help shape how we support complex enterprise environments. The team values collaboration, practical problem‑solving, and continuous improvement.

• Investigate and resolve highly complex technical issues in collaboration with Customer Experience and Development teams.
• Advise customers on FME Flow architecture, deployment strategies, and ecosystem integrations.
• Support enterprise‑level implementations across cloud, containerized, and on‑premises environments.
• Conduct software demonstrations and build proof‑of‑concept solutions for new and existing customers.
• Create product improvement requests and advocate for enhancements based on customer experience and trends.
• Develop and update detailed technical documentation, knowledge base articles, and step‑by‑step tutorials.
• Design and deliver training materials, webinars, and presentations to support customer growth and community engagement.
• Test new product features, attend feature demonstrations, and stay current with product updates.
• Research emerging technologies and configurations to support customers, colleagues, and developers.
• Contribute technical expertise to cross‑functional initiatives, including marketing and product launches.
• Share knowledge within the team and contribute to developing deeper technical capability across Customer Experience.

At Safe Software, we welcome diverse backgrounds and experiences. While not all candidates will have everything listed, the most successful candidates will bring many of the following:

What We’re Looking For:

• Technical Expertise:
  Significant experience supporting or administering complex enterprise software environments.
• FME Flow
  
  Experience:
  
  Experience using and supporting FME Flow in production environments.
• Cloud
  
  Experience:
  
  Experience with cloud platforms such as Azure, AWS, or Google Cloud.
• Systems Architecture:
  Understanding of enterprise system design, integrations, networking, and security practices.
• Customer Advisory
  
  Experience:
  
  Experience guiding customers through complex technical and architectural decisions.
• Analytical Problem‑Solving:
  Ability to investigate unfamiliar configurations and identify root causes in broad, flexible systems.
• Communication and Enablement:
  Experience delivering technical demonstrations, presentations, or training to varied audiences.
• Cross‑F…