IT Helpdesk Technician at Spectrum

Position: Full-Time IT Helpdesk Technician at Spectrum
Become a Junior IT Helpdesk Technician at Spectrum's Mississauga office, providing vital first-line technical support. Assist end-users with a range of hardware and software issues efficiently.

In this on-site, full-time position, you will handle helpdesk tickets, offer Level 1 support, configure software, and manage user accounts. Shift rotations will include diverse hours, requiring nighttime and weekend work.

Your role will be crucial in maintaining a high level of service for all Spectrum employees.

Key Responsibilities:

• Answer incoming helpdesk requests via various channels

• Monitor and manage IT Helpdesk tickets

• Provide comprehensive Level 1 support for users

• Setup software and mobile devices as needed

• Document support interactions using management tools

Requirements:

• Degree in IT or relevant work experience

• Minimum 1 year in a technical support role

• Proficient in MS Office
365 and mobile device applications

• Knowledge of networking, Windows OS, and security practices

• Strong customer service and communication skills

Harness your IT skills to deliver outstanding support at Spectrum in Mississauga.
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