IT Service Desk Analyst; Level 1

IT Service Desk Analyst (Level
1) (Mississauga, ON)

Central is a leading provider of performance‑driven marketing‑at‑retail solutions, specializing in packaging and point‑of‑purchase displays across North America. This role offers a collaborative, client‑focused work environment with excellent benefits and a supportive family culture.

If you embody integrity, teamwork, and passionate excellence, we are looking for a highly motivated individual to serve as the first point of contact for employees seeking IT support.

• Act as the first point of contact for IT support providing remote or in‑person support
• Troubleshoot and resolve hardware, software, and access issues for end users
• Support Microsoft 365 applications (Teams, SharePoint, Outlook, Office)
• Manage user accounts and permissions in Active Directory and related systems
• Set up, configure, and deploy laptops, desktops, and mobile devices
• Assist with onboarding/offboarding by provisioning and deprovisioning user access
• Support remote access tools including VPN connectivity
• Maintain accurate records of IT assets and inventory
• Perform basic troubleshooting for printers, phones, and peripheral devices
• Assist with data backup restores and basic system recovery tasks
• Document solutions and contribute to knowledge base articles
• Escalate complex issues as needed while actively learning from senior IT team members

• Post‑secondary education in Information Technology, Computer Science, or equivalent experience
• 1‑3 years of experience in a service desk or technical support role (or strong internship/co‑op experience)
• Hands‑on experience with Microsoft 365 and/or Dynamics 365 and Windows environments
• Basic understanding of Active Directory, user management, and permissions
• Familiarity with device imaging and deployment processes
• Strong problem‑solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple requests in a fast‑paced environment

• Exposure to tools like Dynamics 365, VMware, or backup solutions
• Experience with ticketing systems (e.g., Service Now, Fresh service, Jira Service Management)
• Basic networking knowledge (VPN, Wi‑Fi troubleshooting)

• Work may be performed in office, warehouse, and production environments
• Ability to lift and move IT equipment (up to 50 lbs)
• Support multiple locations; occasional travel within the Central Group of Companies:
• Head Office: 5526 Timberlea Blvd, Mississauga, ON L4W 2R7
• Innovation Center: 235 Superior Blvd, Mississauga, ON L5T 2L6
• Packaging Technologies Inc: 310 Courtland Ave A, Concord, ON L4K 4Y6
• Independent Corrugator Inc: 1177 Aerowood Dr, Mississauga, ON L4W 1Y6
• Travel is typically planned and local, providing the opportunity to build relationships across teams

• Opportunity to build foundational IT skills across a wide range of technologies
• High visibility role with direct impact on employee experience
• Collaborative team environment with opportunities to learn and grow
• Pathway to more advanced IT roles

$60,000 annually.

Central Group is committed to equal opportunity employment. Accommodations are available for people with disabilities during the recruitment and selection process.