Senior Manager, Client Relationship Management ( CRM

Job Description

What is the Opportunity?

The Senior Manager, Client Relationship Management (CRM) is responsible for the development and implementation of  CRM technology initiatives for RBC Insurance (RBCI).

Reporting to the Director, Client Relationship Management & Sales Tools, this individual is a key member of the  Center of Excellence and acts as trusted advisor and  CRM technology subject matter expert. The successful candidate will build business capabilities through the development of CRM technology enabled solutions and will work with key business partners to ensure deployment and strong adoption of CRM solutions.

This role acts as a senior administrator for our  instances as we drive towards the cutting edge of  innovation and continue to enhance the  platforms for all of RBCI.

What will you do?

• Develop customized solutions within the  platform to support critical business functions and meet project objectives, client requirements and company goals

• Assess business needs and then lead and/or execute configuration changes within  to address requirements.

• Consult with all company stakeholders on new requirements and optimization of existing capabilities on the Salesforce platform.

• Support multiple business channels and user groups with ongoing product enhancements and feature development (configuration based) for major releases

• Provide thought leadership and direction to maximize our CRM transformation with the  platform

• Work closely with our IT partners on the implementation of change management best practices

• Support the business with overall change management initiatives to ensure proper adoption of the  platform

• Support the day-to-day administration of our existing  instances

What do you need to succeed?

Must-have

• 3+ years of  Administrator experience

• CRM industry acumen and awareness of emerging industry capabilities

• Strong knowledge of Sales and Service Cloud

• Hands on experience with Salesforce administration and configuration functionality

• Certifications - Salesforce Certified Administrator, Salesforce Platform App Builder and one of Salesforce Sales Cloud or Salesforce Service Cloud

• Experience working in an Agile and Kanban delivery environment

• Strong strategic business sense and ability think conceptually and strategically

• Proven ability to execute within a matrix organization

• Ability to find creative solutions to business problems

• Ability to interpret data and make data based decisions / recommendations

• Product mindset to app development

• Experience using Flow builder

• Financial Services Cloud experience

Nice-to-have

• Prior insurance industry experience

• Experience using Agentforce and Omnistudio is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

• RBCI software tools to boost your productivity

Job Skills

Additional Job Details

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Final date to receive applications:

Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

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