Service Delivery Manager

Lead application support excellence as an Application Support and Service Delivery Manager in Mississauga, Ontario. Bring your extensive experience to drive a 50-65 person team in managed services.
This role requires a seasoned professional with over 15 years of IT operations experience. You’ll manage stakeholders while ensuring seamless service delivery from product intake to decommissioning. Your duties include risk governance, team leadership, and operational resilience through workforce planning and stakeholder communication.

Key Responsibilities:

• Lead a high-performance team of 50–65 professionals

• Manage stakeholder communications and service reviews

• Oversee application intake processes with product teams

• Maintain risk registers for managed services

• Coordinate support for key business events and product launches
Requirements:

• 15+ years in IT operations with 4+ years of leadership

• Track record managing complex service delivery environments

• Strong understanding of enterprise application landscapes

• ITIL foundation or higher certification required

• Excellent communication skills for stakeholder management
Drive strategic improvements and ensure service excellence in application support at Cognizant.
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