Microsoft Copilot Operations Analyst at McKesson

Enhance user experience with McKesson as a Microsoft Copilot Operations Analyst. Focus on support, system performance, and seamless service delivery while managing enterprise Copilot capabilities. This role at McKesson empowers analysts to drive operational success for Microsoft 365 Copilot solutions.

With a robust focus on troubleshooting, user support, and feature enablement, you will ensure a reliable service to diverse business functions. Engaging in training sessions and managing operational processes enhances the efficiency and effectiveness of Copilot integrations across the enterprise.

• Provide L1/L2 support for Copilot-related issues
• Manage and resolve support ticket queues promptly
• Monitor service health across Microsoft 365 platforms
• Conduct user assistance workshops and training sessions
• Develop knowledge‑base content and troubleshooting guides

• Bachelor’s degree in computer science or related field
• 4+ years of experience in IT operations or support
• Solid L1/L2 support and troubleshooting skills
• Familiarity with Microsoft 365 tools and services
• Excellent communication and problem‑solving capabilities

Deliver top‑notch operational support and enhance user engagement for Microsoft Copilot at McKesson.