Product Analyst

About Symcor
Symcor enables secure data exchanges and supporting business processes, helping clients succeed in an evolving digital world. Trusted by Canada’s largest institutions for over 25 years, Symcor supports digital transformations and aligns industry participants to solve common challenges efficiently. Our goal is for every employee to feel valued, accepted, and connected to Symcor’s values, fostering a sense of belonging. Symcor is an equal‑opportunity employer and is committed to providing an accessible recruitment process.

If you need accommodation for the interview process, just let us know.

The Opportunity
Support the development and optimization of payment products by analyzing product performance, customer behavior, and market trends to inform data‑driven decisions and enhance overall product strategy.

This hybrid role requires on‑site presence three days a week, balancing remote flexibility with in‑person collaboration.

About

The Role

Analyze payment product performance, transaction data, and customer behavior to generate actionable insights.

Support product managers in defining and refining product strategy using data‑driven recommendations.

Develop and maintain dashboards, reports, and KPIs to monitor product health and performance.

Identify trends, anomalies, and opportunities to improve payment efficiency, reliability, and user experience.

Collaborate with cross‑functional teams (product, engineering, risk, compliance, operations) to support product initiatives.

Conduct market and competitive analysis to inform product enhancements and positioning.

Assist in requirements gathering, translating business needs into analytical insights and data requirements.

Ensure data accuracy, integrity, and consistency across reporting and analytics frameworks.

Support A/B testing, experimentation, and performance analysis for new product features and enhancements.

Provide insights on payment flows, transaction success rates, fraud trends, and operational metrics to drive optimization.

What You Need To Succeed
Education

University degree – undergraduate or business graduate preferred.

Relevant certifications within Product Management are preferred.

Experience

Domain knowledge within banking, finance, or technology provider space: 3+ years.

3+ years of experience with market research, product analysis, and data analysis.

Nice to have: experience with Python and automation of data from Excel.

Skill Requirements

Knowledge of product analytics/financial analytics.

Product/financial performance analysis.

Advanced proficiency in Microsoft Word, PowerPoint, and Excel.

Knowledge of artificial intelligence – preferred.

Detailed knowledge of Symcor’s products and services.

Knowledge of competitors’ products.

What’s In It For You

A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time‑away options, retirement and savings plans, and a commitment to overall health and well‑being through our myWell‑being program.

Leaders who support your development through coaching and management opportunities.

Ability to make a lasting impact.

Opportunities to take on greater accountability for growth.

A culture of inclusion and diversity, fostering an environment where every employee can contribute to mutual success.

Symcor is an equal‑opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.

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