Security Operations Support Specialist

Position: Security Operations Support Specialist )
Join CDW as a Security Operations Support Specialist, delivering essential second-level support in an enterprise workplace. Expand your technical expertise while managing crucial security incidents and requests.
This role involves 24x7 support where you will analyze and resolve client issues, handle system crashes, and repair network infrastructures. You'll mentor junior staff while focusing on service improvement and professional growth. Your contributions are vital in enhancing customer satisfaction and ensuring high-quality support.

Key Responsibilities   Provide direct client support for security-related inquiries
Offer mentorship to junior team members to boost performance
Analyze and solve deep operating system issues
Develop SOPs and knowledge-base articles
Engage in continuous learning through certifications
Requirements   At least 6 years of total IT experience, 1 year in security
Two or more recognized Managed Security Services certifications
Strong analytical and problem-solving capabilities
Experience in supporting enterprise security systems
Excellent collaboration and communication skills
Your expertise in security operations will shine at CDW as you provide essential client support.

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