Security Operations Support Specialist

Join CDW as a Security Operations Support Specialist, delivering essential second-level support in an enterprise workplace. Expand your technical expertise while managing crucial security incidents and requests.

This role involves 24x7 support where you will analyze and resolve client issues, handle system crashes, and repair network infrastructures. You'll mentor junior staff while focusing on service improvement and professional growth. Your contributions are vital in enhancing customer satisfaction and ensuring high-quality support.

• Provide direct client support for security-related inquiries
• Offer mentorship to junior team members to boost performance
• Analyze and solve deep operating system issues
• Develop SOPs and knowledge-base articles
• Engage in continuous learning through certifications

• At least 6 years of total IT experience, 1 year in security
• Two or more recognized Managed Security Services certifications
• Strong analytical and problem-solving capabilities
• Experience in supporting enterprise security systems
• Excellent collaboration and communication skills

Your expertise in security operations will shine at CDW as you provide essential client support.