Expert Security Operations Support Specialist

Take the next step in your career at CDW as an Expert Security Operations Support Specialist. Provide second-level support in a challenging enterprise setting while developing your technical expertise.

This 24x7 role includes analyzing and resolving complex client issues, managing network repairs, and addressing system outages. You’ll also mentor junior staff, emphasizing continuous improvement and professional development. Your expertise is critical in delivering high-quality client support and satisfaction.

Key Responsibilities:

• Respond to client security-related queries directly

• Mentor and guide junior personnel

• Diagnose and resolve deep operating system problems

• Create SOPs and contribute to knowledge-base resources

• Continuously pursue certifications and skills development

Requirements:

• At least 6 years in IT, with 1 year in a security role

• Two+ Managed Security Services certifications required

• Strong analytical abilities and problem-solving skillset

• Experience supporting enterprise-level security systems

• Excellent verbal and written communication skills

Leverage your expertise in security operations and support strong client relationships at CDW.
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