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Global Technical Service Director for Medical Systems Excellence
Job in
Mississauga, Ontario, Canada
Listed on 2026-06-30
Listing for:
Profound Medical Inc.
Full Time
position Listed on 2026-06-30
Job specializations:
-
IT/Tech
Systems Engineer -
Engineering
Operations Manager, Systems Engineer
Job Description & How to Apply Below
In this strategic position, you will focus on building scalable service processes and enhancing operational performance. You'll oversee technical support frameworks and routinely collaborate with cross-functional teams. Your leadership will shape service delivery, aligning it with business goals and customer satisfaction while nurturing the growth of service operations.
Key Responsibilities:
• Develop global service infrastructure for technical support
• Implement strategies for consistent system reliability
• Lead scheduling and deployment of field engineers
• Optimize service quality through continuous improvement
• Manage relationships with third-party service providers
Requirements:
• Bachelor’s degree in engineering or related field
• 7+ years in service operations within medical devices
• Strong experience with technical teams and operations
• Proven ability to enhance service processes and performance
• Willingness to travel up to 50%
Elevate service standards and operational excellence in medical technology, ensuring customer satisfaction through strategic technical service management.
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