Global Technical Service Director for Medical Systems Excellence

Lead the establishment of a global technical service infrastructure in this Director role. Drive exceptional service delivery, improve reliability, and ensure timely support for complex medical systems across key regions.

In this strategic position, you will focus on building scalable service processes and enhancing operational performance. You'll oversee technical support frameworks and routinely collaborate with cross-functional teams. Your leadership will shape service delivery, aligning it with business goals and customer satisfaction while nurturing the growth of service operations.

Key Responsibilities:

• Develop global service infrastructure for technical support

• Implement strategies for consistent system reliability

• Lead scheduling and deployment of field engineers

• Optimize service quality through continuous improvement

• Manage relationships with third-party service providers

Requirements:

• Bachelor’s degree in engineering or related field

• 7+ years in service operations within medical devices

• Strong experience with technical teams and operations

• Proven ability to enhance service processes and performance

• Willingness to travel up to 50%

Elevate service standards and operational excellence in medical technology, ensuring customer satisfaction through strategic technical service management.
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