Senior Service Desk Analyst L2​/L3

Join as a Senior Service Desk Analyst and deliver exceptional L2/L3 support for workplace technology. Your expertise will enhance user satisfaction and systems performance.

This role requires 7+ years of experience in IT support, focusing on end-user computing and desktop management. You will troubleshoot various issues, including OS malfunctions and application compatibility, while engaging with management tools like Microsoft 365 and Intune. Your technical acumen will be essential in maintaining high service standards.

Key Responsibilities:

• Deliver L2/L3 support for user devices and systems

• Resolve issues related to software and hardware

• Ensure compliance through security updates and patching

• Utilize ITSM tools for incident and change management

• Develop and maintain technical documentation

Requirements:

• 7+ years in Desktop Engineering or IT Support

• Advanced knowledge of Windows and macOS environments

• Familiarity with Apple Business Manager and MDM

• Experience in Conditional Access and VPN configurations

• Proven skills in troubleshooting and problem-solving

Bring your comprehensive skills in end-user support to drive efficiency and user satisfaction.
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