Desktop Support Technician

Position: Desktop Support Technician at Aya Healthcare
Elevate your tech support career with Aya Healthcare as a Desktop Support Technician in a hybrid work environment. This role focuses on resolving escalated Tier 1 issues and enhancing user experience.

As an intermediate-level technician, you will handle complex desktop support matters while maintaining high-quality IT service. Key skills include analytical troubleshooting, adherence to Service Level Agreements, and professional communication. Your performance in resolving issues will directly impact customer satisfaction and technical documentation quality.

Key Responsibilities:

• Serve as the primary contact for desktop support inquiries

• Troubleshoot hardware, software, and application issues

• Support Microsoft 365, Azure Active Directory, and VPN solutions

• Communicate clearly with technical and non-technical users

• Document all interactions thoroughly and accurately

Requirements:

• 1+ years of IT support experience

• Proficiency in Microsoft 365 and Azure Active Directory

• Strong verbal and written communication skills

• Ability to manage workload independently

• Experience with ticketing systems like Service Now

Bring your technical expertise and problem-solving mindset to support Aya Healthcare’s mission of exceptional customer service.
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