Technology Operations Analyst

Position: Technology Operations Analyst I
Position Summary…
In this role, you support the management of IT assets — hardware, software, products, and services — by tracking and reporting IT asset inventory and deriving IT asset management metrics. You help maintain the accuracy of the asset record, support refresh budget planning, and contribute to the governance and optimization of the technology portfolio

Job Description

This role manages in-scope hardware assets through their entire lifecycle: planning, acquisition, deployment, monitoring, maintenance, and disposal. It may also provide governance to ensure asset management processes are adhered to by internal teams and service partners.

The role monitors warranties and maintenance agreements, proactively analyzing asset age, end-of-life (EOL), and end-of-service (EOS) data. It assists with maintaining the hardware and software catalogue — ensuring completeness and accuracy through inventory data cleanup and decommissioning as required — and identifies and resolves discrepancies in the asset record.

The role performs analysis and makes recommendations on software license optimization and licensing position. It maintains hardware and software contract inventory and supplier artifacts, and develops, implements, and monitors best practices for asset renewal analysis, data entry, and lifecycle management.

The role supports long-range refresh budget planning by compiling asset age, cost, and volume data, and tracking actuals against plan. It may create and track purchase orders in SAP, reconciling status against asset records; use discovery tools to reconcile deployed assets against the system of record; and support automation of recurring reporting using AI-enabled tools under senior guidance.

The role performs other duties as may be assigned.

Qualifications

Bachelor’s degree in Business, IT, Supply Chain, or related field, or equivalent experience

2–4 years in IT asset management, technology operations, procurement, or a related field

Working knowledge of IT asset lifecycle practices and ITAM/ITSM platforms (e.g., Service Now, Flexera, Zylo)

Understanding of software licensing models, contract terms, and optimization principles

Working knowledge of budget and cost data to support refresh planning and variance tracking

Strong Excel skills;
Power BI an asset

SAP or ERP exposure (purchase order creation/tracking) an asset

Familiarity with discovery/inventory tools (e.g., SCCM, Intune) an asset

Interest in AI-enabled tools (e.g., Copilot) for process automation an asset

ITIL Foundation preferred, not required

Detail-oriented and process-driven, with the ability to work across procurement, finance, and service delivery teams

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associates feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation;…