Associate Technical Lead at Eptura

Join Eptura as an Associate Technical Lead and shape the future of work. Leverage your technical skills in a full-time role focusing on advanced troubleshooting and client issue resolution.

In this key position based in Canada, you will provide technical support for Eptura’s Asset product, ensuring operational continuity and outstanding customer experiences. Collaborating with cross-functional teams, you’ll proactively tackle issues, mentor team members, and contribute to product improvements. Your innovative approach is critical to our client-facing success.

Key Responsibilities:

• Troubleshoot complex technical issues within the Asset product

• Collaborate with Technical Support and Engineering teams

• Engage directly with customers for timely issue resolution

• Identify recurring issues and drive product enhancements

• Monitor live systems for reliability and performance tuning

Requirements:

• 5+ years of experience in SaaS applications support

• Strong skills in SQL Server, APIs, and Azure

• Proficiency in cloud platforms like AWS and Azure

• Familiarity with Dev Ops practices and CI/CD pipelines

• Excellent problem-solving and communication abilities

Elevate your career with Eptura by mentoring others and advancing technical solutions.
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