Technical Engineer

Independently manage and resolve technical support cases logged in the Service Desk system, ensuring accurate documentation of actions, solutions, and system changes.

Escalate unresolved or highly complex issues to senior engineers or specialized teams, as appropriate.

Engage directly with customers, partners, and distributors to gather technical information, clarify system behaviour, and communicate updates throughout the resolution process.

Perform independent installation and configuration of Windows-based servers, MS SQL Server instances, enterprise applications, and Active Directory integrations within their imaging environment.

Configure and support Microsoft Azure cloud-based deployments for healthcare IT systems, ensuring proper setup, scalability, and adherence to security standards.

Independently implement integrations between their solutions and external healthcare systems, including EMRs, RIS, HIS, and AI tools, using standard-based interfaces (DICOM, HL7, IHE) and custom APIs.

Troubleshoot and resolve interoperability issues involving imaging workflows, system connectivity, and data exchange protocols.

Serve as a technical resource in diagnosing and resolving complex issues related to system performance, configuration, and integrations.

Maintain and continuously expand strong working knowledge of their product suite, including software applications, hardware infrastructure, and associated services.

Demonstrate subject matter expertise in key technical areas as needed to support projects, customer requirements, or team development.