Technical Support Specialist
Job in
Mississauga, Ontario, Canada
Listed on 2026-08-03
Listing for:
John Brooks
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
This role supports customers with Windows 11, Microsoft Office Suite, and Zoom among other systems. As a Technical Support Specialist, you will work directly under the Manager of Enterprise Business Systems. This position demands strong technical skills, ticket management proficiency, and a commitment to customer satisfaction.
Key Responsibilities:
• Provide first and second-tier technical support for various software and hardware
• Configure and manage corporate devices including laptops and printers
• Assist with user onboarding and offboarding processes
• Maintain accurate IT asset and equipment records
• Manage support inquiries through helpdesk ticketing systems
Requirements:
• College diploma and 3+ years of technical support experience
• Proficiency with Windows 11 and ERP systems
• Experience in user account and server management
• Familiarity with helpdesk ticketing systems
• Strong troubleshooting and documentation skills
Utilize your technical expertise to enhance customer satisfaction while supporting John Brooks Company’s IT initiatives.
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