Apps Support Intmd Analyst - Institutional Credit Risk Management

Deliver technical and business support to users of Citi applications, diagnosing and resolving issues efficiently while coordinating with technology partners for longer-term solutions.

Serve as a liaison between end users, internal technology groups, and third-party vendors to ensure timely issue resolution and clear communication across all parties.

Participate in application releases across the full lifecycle — from development and testing through to production deployment — and carry out post-release validation checks following application and infrastructure updates.

Analyze applications to identify risks, vulnerabilities, and security gaps, and recommend appropriate mitigating actions.

Collaborate with development colleagues to prioritize bug fixes and define tooling requirements that improve support operations.

Take active ownership of support project initiatives focused on application stability, operational efficiency, and service effectiveness.

Develop and maintain accurate technical support documentation to enable consistent, high-quality service delivery across the team.

Participate in disaster recovery testing to validate business continuity readiness and contribute to risk mitigation planning.

2 or more years of experience in application support, IT operations, or a closely related technical discipline.

Working knowledge of application support concepts, issue tracking tools, and problem management practices.

Clear and confident communicator, able to exchange technical and operational information effectively with stakeholders at varying levels of seniority.

Ability to evaluate complex situations using multiple sources of information and apply sound judgment to identify and implement appropriate solutions.

Foundational understanding of financial markets and products, with awareness of how technology strategy supports business objectives.

Demonstrated ability to plan, organize, and manage workload independently with a limited need for direct supervision.

Flexibility to work shifts between 8:00 AM to 8:00 PM, with availability to support weekend rotations as required by the business.

Experience contributing to process improvement initiatives or the standardization of support practices and procedures.

Familiarity with how application support functions integrate within a broader technology or operations organization.

Bachelor's degree or university-level qualification, or equivalent professional experience in a relevant field.

Access to structured learning and development programs that help you build expertise and grow your career within technology and operations.

A team environment that values knowledge-sharing, cross-functional collaboration, and continuous improvement.

Competitive compensation and a comprehensive benefits package, including wellbeing and financial wellbeing support.