Hybrid IT System Specialist Role

Join Aliant Resources as an IT System Specialist, working hybrid in Mississauga, Ontario. This role prioritizes the development of Service Now knowledge resources to support effective Service Desk operations and improve user experience.

As an IT System Specialist on a 6-month contract, you'll be vital in managing the knowledge base that aids Service Desk functions. Your skills in ITIL processes and knowledge management will be essential for establishing governance standards and improving service delivery. This position involves close collaboration with SMEs to ensure the accuracy and usability of knowledge content.

Key Responsibilities:

• Create and review knowledge base articles

• Validate usability with Service Desk and SMEs

• Enforce knowledge management practices in ITSM processes

• Structure and manage knowledge lifecycle activities

• Analyze performance metrics to identify gaps

Requirements:

• Experience in an IT Service Desk/ITSM setting

• Knowledge-Centered Service (KCS) certification preferred

• Excellent technical writing abilities

• Strong analytical mindset for improvement initiatives

• Familiarity with Service Now or equivalent tools

Leverage your skills in IT Service Management to make impactful changes at Aliant Resources.
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