User Access Management Analyst

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX
30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies.  These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and Lend Care.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

As an User Access Management Analyst (12-month contract), you will be hands-on for the daily User Access Management (UAM) operational activities, including the timely on-boarding, off-boarding, and branch transfers system access.

What will you be doing?

• Perform day-to-day access provisioning, modifications, and deprovisioning for employees across multiple business units (EFS, easyhome, NSSC, Lend Care, and corporate).
• Ensure all new hires are provisioned within defined SLAs to support a “Day 1 Ready” experience.
• Execute timely and accurate termination processes, including mandatory manual verification of access removal in critical systems.
• Support transfers, role changes, and entitlement updates aligned to role based access control (RBAC) models.
• Adhere to least privilege and segregation of duties (SoD) principles when granting access.
• Validate approvals and conduct access verification before processing requests.
• Support quarterly access reviews and entitlement certifications to meet audit and compliance requirements.
• Ensure compliance with internal controls (e.g., Bill 198) and audit standards.
• Participate in quality assurance (QA) processes, including ticket reviews and audit validations.
• Manage and resolve IAM-related incidents and service requests within defined SLAs.
• Partner with Service Desk (Tier
  1) to resolve escalations and improve first-call resolution.
• Maintain high-quality ticket documentation, ensuring accuracy and audit readiness.
• Perform end-of-week validation of tickets and ensure process adherence.
• Identify opportunities to automate access provisioning and lifecycle workflows
• Contribute to improving the UAM service catalogue, access matrices, and provisioning standards.
• Partner with HR, IT Security, Audit, and business stakeholders to support access-related processes and controls.
• Collaborate with End User Operations (EUO) and other teams on shared responsibilities (e.g., device provisioning, M365 lifecycle).
• Follow processes and adhere to corporate policies when completing user requests and resolving their access issues.
• Investigate and perform verification to ensure the appropriate approvals are in place before completing any access requests.
• Follow the Role Base Access Controls (RBAC) model established by the IT Security team to provide the appropriate access rights to the appropriate applications and servers.

What experience do you have?

• Experience with IAM automation (e.g., Okta lifecycle management, provisioning workflows).
• Exposure to access governance, audit, or compliance processes.
• 2–5+ years of experience in User Access Management, Service Desk, or IT Operations.
• Strong understanding of:
  • User lifecycle management (Joiner/Mover/Leaver)
  • RBAC and access control models
• Experience working in a high-volume ticketing environment with SLA targets.
• Strong…