Business Analyst II, OPL; Claims System

Position: Business Analyst II, OPL (Claims System Support)
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Flexible  work arrangements and a  hybrid  work model

Possibility to purchase up to  5 extra days off  per year

Multiple benefits offered to support  physical and mental  wellbeing, including telemedicine, Wellness account and much more

Share plan & other savings: up to  12%  of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):
74,800 - 91,400

Annual bonus  target, based on the base salary, with a potential payout of up to  double  the target (subject to personal and company performance):
7.5%

As part of our commitment to  Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role
We’re looking for a  Business Analyst II, OPL , to join our growing team!

What you’ll do here:

Handle and resolve day‑to‑day system referrals from users in a timely fashion

Meet regularly with regional teams to review ongoing system issues

Monitor trends to identify opportunities for user training and system changes and enhancements

Act as the liaison between users, IT and other departments as required

Test system changes

Act as a subject matter expert for personal insurance systems

Consult on system functionality

Support in the analysis of business requirements for changes existing systems (Bug Fixes)

Perform any other duties relating to production support as assigned by your manager.

What you bring to the table:

Minimum of 3 years experience as Business Analyst

Demonstrated

Experience with Claims tools/processes (Contact Claims and Contact 360)

Project management experience, an asset

Experience in production support

Strong ability to investigate and analyse problems of a technical nature

Demonstrated ability to cope with change effectively.

Have initiative and is autonomous.

Skills for time and priority management.

Ability to manage multiple files at the same time.

Good communication skills (oral and written).

Knowledge of the Auto & Home insurance industry (asset).

No Canadian work experience required however must be eligible to work in Canada.

For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English‑speaking colleagues across the country

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2

SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the…