Telecom Support Specialist

Position: Telecom Support Specialist at Codentrel
Codentrel is looking for a Telecom Support Specialist in Mississauga, offering expertise in mobile device operations and customer support. Your troubleshooting skills will be vital for telecom efficiency.

As a Telecom Support Specialist, your responsibilities will include handling mobile device operations, supporting Samsung and Black Berry devices, and ensuring all telecom systems run smoothly. You will play a key role in troubleshooting and resolving issues while delivering top-notch customer service to both clients and internal teams. Your adaptability and strong communication will help elevate telecom operations.

Key Responsibilities:

• Troubleshoot hardware/software for mobile devices

• Provide excellent customer service and client assistance

• Assist with telecom maintenance and new deployments

• Diagnose technical issues and escalate as necessary

• Perform product testing as needed

Requirements:

• College diploma or university degree required

• Minimum 2 years of telecom industry experience advantageous

• Sound knowledge of Microsoft Office and Exchange Server

• Experience with mobile device management tools

• Strong analytical and multitasking skills needed

Enhance the telecom functions at Codentrel with your skills and dedication as a Telecom Support Specialist.
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