Software Implementation Consultant - Rapid Services Pharmacy

This range is provided by Point Click Care . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CA $75,200.00/yr - CA $80,900.00/yr

Point Click Care  is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, Point Click Care  has grown exponentially, with over 2,200 employees working to impact millions across North America.

Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, Point Click Care  leads the way in creating cloud-based healthcare software.

At Point Click Care , we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America.

We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

About The Role

As part of the Professional Services, the Software Implementation Consultant (Rapid Services) will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices.

The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 30% on site travel to customer sites and regional meetings.

The Consultant (Rapid Services) will report to the Manager, Professional Services.

Consultant (Rapid Services) are primarily responsible for single resources delivery of Pharmacy Products including Pharmacy Transitions and QuickMAR. From planning to go live, you will work independently to guide our clients through their implementation experience.

Key Responsibilities

Project Management:

• Lead multiple concurrent implementation projects.
• Manage full scope delivery, including project budgeting, technical delivery, and post go-live support.
• Exercise full autonomy and ownership of the project roster.
• Proactively anticipate, identify, and communicate issues, risks, and escalations with the project team to ensure an exceptional customer experience and successful implementation.

Consulting:

• Facilitate enhancement gathering sessions with clients to identify business objectives.
• Advise clients on the project approach and articulate the impact of changes to project timelines and resources.
• Establish and maintain strong customer relationships through excellent communication and collaboration skills.

Configure:

• Configure client applications, reports, and dashboards.
• Understand product release and patch processes, planning for potential client impact accordingly.
• Develop and maintain expertise in multiple product offerings, understanding end-to-end solutions and product value outcomes.

Training:

• Develop and deliver onsite/remote train-the-trainer sessions based on adult learning principles and best practices to address client needs.
• Coordinate training sessions, including scheduling participants, and required resources.
• Provide feedback and recommendations for improvements to training processes and program curriculum development.

Your Onboarding

Within 1 month, you will:

• Participate in Corporate onboarding
  -…