S Application Support Intermediate Analyst

Position: Citi's Application Support Intermediate Analyst Role
Join Citi as an Application Support Intermediate Analyst to manage user support and application troubleshooting effectively. This role requires autonomy and a focus on business alignment.

In this professional role, you will leverage your technical skills to support users of Citi Applications while analyzing risks and vulnerabilities. Engage actively in application releases and disaster recovery testing, ensuring thorough documentation and collaboration with technology partners. Fundamental SQL knowledge and experience with Service Now will aid your success.

Key Responsibilities:

• Field technical issues from application users

• Collaborate on long-term resolutions with teams

• Support disaster recovery and application releases

• Conduct post-release evaluations of applications

• Maintain comprehensive technical support documentation

Requirements:

• Basic understanding of application support principles

• Proficient with SQL (Oracle, MSSQL, Mongo)

• Preferably two years of related experience

• Knowledge of financial products is beneficial

• Strong communication and teamwork abilities

Support business continuity and enhance application performance at Citi by applying your expertise in this dynamic role.
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