SR. Business Systems Analyst

Job Summary

Reporting to the appropriate business or IT leader, the Business Systems Analyst – Order to Cash is a member of the HSS Business Solutions JD Edwards Enterprise One team. The successful candidate will work closely with business users, process owners, management, and IT/IS teams to support and optimize Order-to-Cash processes and related supply chain functions.

• Health Insurance, including Virtual Health and a Health Care Spending Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-term Disability
• Short-term Disability
• RRSP Match
• Paid Vacation
• Floating Days
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition Reimbursement
• Service Awards
• Employee Perks and Discounts

• Partner with business users, process owners, management, and IT/IS teams to understand business requirements, operational challenges, and system priorities.
• Provide functional consulting and application support within the Order-to-Cash, Sales and Distribution, Transportation, and Supply Chain functional areas.
• Identify opportunities to apply existing or new system functionality to improve business processes, operational efficiency, and the user experience.
• Facilitate the development of solutions that combine an understanding of business processes, operational challenges, technology options, and process improvement methodologies.
• Translate business needs into clear functional requirements, process documentation, system configurations, and functional specifications.
• Configure and support JD Edwards Enterprise One modules related to Sales Order Management, picking, shipping, transportation, and other Order-to-Cash processes.
• Advise stakeholders on solution options, risks, resource requirements, dependencies, and potential impacts on other business processes and system priorities.
• Lead or support system testing, including test planning, test‑script development, functional testing, integration testing, user acceptance testing, and defect resolution.
• Prepare and maintain user manuals, process documentation, functional specifications, training materials, and other system documentation.
• Support JD Edwards Enterprise One integrations with third‑party systems, including interface definition, testing, troubleshooting, and ongoing support.
• Participate in data conversion, master‑data management, system transition, acquisition‑integration, and full‑life‑cycle implementation activities.
• Provide second‑level support by investigating application issues, identifying root causes, coordinating resolutions, and communicating effectively with affected stakeholders.
• Build strong relationships with business stakeholders and take the time to understand user feedback and incorporate it into recommendations and solution requirements.
• Provide guidance and leadership to power users while working effectively with Sales, Distribution, Transportation, and Supply Chain leadership.
• Manage multiple projects and initiatives concurrently while balancing priorities, resource constraints, and deadlines.
• Support business process re‑engineering and continuous‑improvement initiatives involving enterprise applications and cross‑functional business processes.

• Bachelor’s degree in Information Management, Computer Science, Business Administration, or a related field.
• At least seven years of functional analyst experience supporting JD Edwards Enterprise One Order-to-Cash processes.
• Extensive experience with Sales Order Management, picking, shipping, transportation management, and related Sales and Distribution processes.
• At least seven years of experience with process design, functional specifications, system configuration, application support, and troubleshooting within the relevant JD Edwards Enterprise One modules.
• At least three years of experience working in a manufacturing or distribution environment.
• Experience with JD Edwards Enterprise One data conversion and master data management.
• Experience defining, testing, and troubleshooting data interfaces between JD Edwards Enterprise One and third‑party applications.
• Experience integrating JD Edwards Enterprise One with third‑party systems and supporting system…