Senior Program Manager at Bell: AI Innovations

Drive impactful customer solutions as a Senior Program Manager  will focus on large-scale call center transformations in a hybrid work environment.

In this pivotal role, you will lead strategic initiatives aimed at integrating AI technologies into customer service. The position demands proficiency in managing Google CCaaS implementations while ensuring deliverable alignment with business objectives and enhancing overall customer satisfaction. Your leadership will shape our technological landscape and optimize user experiences.

Key Responsibilities:

• Spearhead the successful execution of Google CCaaS projects

• Manage Agile methodologies across cross-functional teams

• Plan and execute the decommissioning of legacy infrastructures

• Formulate strategic roadmaps for AI-driven optimizations

• Align program deliverables with business success metrics

Requirements:

• Bachelor’s degree;
Master’s degree preferred

• 8-10 years in program/project management

• Expert in CCaaS and Google Cloud technologies

• Strong change management and leadership experience

• Excellent verbal and written communication skills

Elevate customer service delivery through strategic program management and AI expertise at Bell.
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