Project Manager, IT Project Manager, Change Management

Location:

Canada
Department:
Product & Business Analysis

Employment Type:

Full-Time

Reports to:

Director, Digital Transformation

About AIM Inc.

AIM Inc. is a global technology and cybersecurity-driven organization delivering enterprise IT, cloud, digital transformation, and managed security solutions across North America and international markets. We specialize in building scalable, secure, and performance-driven systems that empower businesses to modernize operations and achieve measurable outcomes.

This role demands a professional capable of managing multiple concurrent work streams, including managed services engagements, internal transformation initiatives, and emerging technology programs, while maintaining clear communication, accountability, and stakeholder alignment across all levels.

• Provide end-to-end project governance across client engagements, including managed services contracts and client program deliverables
• Develop and maintain project trackers, risk registers, status reports, and governance documentation
• Manage project scope, schedule, and budget; flag deviations and raise as required
• Ensure all project activities comply with SOW terms, including scope classification and timesheets
• Own the delivery of project milestones and maintain accountability across all team members

• Serve as the primary point of contact for client stakeholders, including senior technical leads and business decision-makers
• Facilitate standup meetings, steering committee sessions, and client review meetings
• Prepare and present project status updates, escalation reports, and executive briefings
• Manage multi-stakeholder approval workflows, ensuring proper sign-off processes are followed

• Coordinate with cross-functional teams including ITSM leads, technical architects, application support leads, and business analysts
• Clarify task ownership, remove blockers, and drive accountability across delivery teams
• Manage resource planning and assignment within active engagements
• Support onboarding of new team members and ensure alignment with project standards

• Manage concurrent work streams across diverse programs, including:
• Maintain awareness of strategic priorities and align project activities to organizational goals

• Proactively identify, log, and manage project risks, issues, and dependencies
• Develop mitigation strategies and ensure timely escalation to appropriate stakeholders
• Maintain a living risk register and ensure action owners are accountable

• Produce governance documents including project charters, SOW reference guides, timesheet guidelines, and meeting agendas
• Maintain accurate and version-controlled project records
• Deliver regular status reports and post-meeting summaries to internal and client leadership

• 4+ years of experience in project management, preferably within a professional services or consulting environment
• Demonstrated experience managing client-facing engagements and operating in an embedded or resident PM capacity
• Strong understanding of project governance frameworks, SOW management, and billing/scope classifications.
• Experience coordinating cross-functional technical teams (ITSM, cloud, application support, etc.)
• Proficiency with project management tools and documentation platforms such as Jira, Azure Devops, Microsoft Planner and Miro.
• Excellent written and verbal communication skills in English; ability to communicate with senior stakeholders with ease.
• Strong organizational skills with the ability to manage multiple competing priorities simultaneously

• PMP, CAPM, or equivalent project management certification
• Experience in IT managed services, infrastructure, or enterprise technology environments
• Familiarity with ITSM frameworks (e.g., ITIL) and ticketing systems
• Exposure to AI/emerging technology initiatives or transformation programs
• Experience working with enterprise clients in regulated or complex stakeholder environments

• Leadership & Accountability
• Stakeholder Communication
• Analytical & Critical Thinking
• Conflict Resolution & Escalation
• Governance & Compliance
• Adaptability & Initiative
• Risk Management
• Documentation & Reporting