IT Major Incident Management Specialist

Join us as a Major Incident Manager (MIM) to spearhead critical IT incident resolutions essential for business operations. This role emphasizes Incident Management expertise and proficiency in ITIL processes to restore services efficiently.

As the Major Incident Manager, you will take charge of P1/P2 incidents, directing coordination efforts among various technical teams and vendors. Your leadership will be crucial in managing bridge calls and keeping business stakeholders informed of timelines and service recovery progress in a 24x7 environment.

Key Responsibilities:

• Lead Major Incidents (P1/P2) from detection to closure

• Coordinate responses during critical production incidents

• Facilitate collaborative calls between teams and stakeholders

• Maintain clear communication on incident progress

• Work across teams including Application Support and Security

Requirements:

• Extensive background in Incident Management

• Comprehensive knowledge of ITIL frameworks

• Strong communication and facilitation skills

• Proven ability to function in a high-pressure atmosphere

• Familiarity with a 24x7 production setting

Elevate IT incident management processes and ensure operational stability as our specialist in Major Incident Management.
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