Director of HR Service Delivery Systems

Elevate HR service delivery at McKesson as the Director overseeing systems that enhance employee experiences. Focus on strategy, automation, and self-service capabilities to support employees and leaders.

As a pivotal member of McKesson's Employee Care Team, you will lead HR support initiatives that transform how services are efficiently delivered. This senior role demands a blend of strategic vision and operational expertise, particularly in Service Now and other HR technologies. You will drive the integration of innovative practices, focusing on employee satisfaction and streamlined workflows.

Key Responsibilities:

• Develop the service delivery strategy and enhance HR service platforms

• Lead governance and demand management processes

• Manage enhancement requests and prioritizations

• Implement opportunities to improve system functionality

• Drive initiatives for continuous improvement and efficiency

Requirements:

• Bachelor’s degree with 10+ years relevant experience

• Experience in Service Now HRSD preferred

• Strong technology fluency in automation and AI

• Excellent written and verbal communication skills

• Proven relationship and project management skills

Be the architect of exceptional HR experiences at McKesson, leveraging technology to make impactful changes.
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