Hybrid IT Service Desk Analyst

Express Scripts Canada seeks a dedicated IT Service Desk Analyst for hybrid work in Mississauga, ON. Deliver exceptional support, troubleshoot effectively, and manage IT requests throughout your shifts.

As a full-time analyst in the IT Support Services department, you will engage in high-quality IT assistance aligned with best practices.

Your role will require strong problem-solving skills, particularly in managing application issues, system access, and virtual infrastructures. Flexibility in scheduling, including potential after-hours support, is essential to meet internal customer needs.

Key Responsibilities:

• Provide high-quality IT support according to ITIL practices

• Monitor and log application issues for resolution

• Troubleshoot system access and related requests

• Manage incident and request queues effectively

• Collaborate with internal service teams on issues

Requirements:

• Post-secondary degree or diploma in a related field

• Experience in IT service desk roles focusing on customer service

• ITIL 4 certification is an asset

• Knowledge of technologies like SQL and Power Shell

• Bilingualism in French and English preferred

Bring your expertise in IT support and problem-solving to enhance user experiences at Express Scripts Canada.