Product Technical Writer; Hybrid

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Company:
Survalent

Type:
Full-time

Product Knowledge Base Technical Writer (Hybrid)

Mississauga, Ontario, Canada

Great products solve problems. Great documentation helps people get the most from them. Survalent is looking for a Product Knowledge Base Technical Writer to develop, enrich, and maintain clear, practical documentation for our internal and external users. From knowledge base articles and user guides to troubleshooting resources and release notes, your work will help customers and employees find answers quickly and use our technology with confidence.

If you are curious, detail-oriented, and enjoy making complex ideas simple, we would love to hear from you!

• Design, implement, and continuously improve documentation workflows and processes to support scalable content development and peer review.
• Write, edit, and format technical documents in accordance with appropriate specification, style, and branding for the end use requirements. Establish new, appropriate technical writing specifications as needed. Develop or maintain templates for documents. Maintain proper document management process, historical records and files of work and revisions.
• Determine and apply appropriate levels of writing and editorial approaches to project materials
• Facilitate the prioritization and ensure timely delivery of high-quality materials.
• Quickly learn complex technical concepts and translate them into clear, concise, user-friendly content, following Technical Documentation guidelines and content development best practices.
• Support the development of a wide range of technical materials, including deployment guides, user manuals, API documentation, knowledge base articles, maintenance procedures, troubleshooting guides, tutorials, release notes, and customer support content.
• Maintain and update existing documentation to accurately reflect product changes, enhancements, and software updates.
• Gather technical information and ensure documentation is accurate, complete, and easy to understand.
• Support the implementation of AI-generated content responsibly, ensuring final materials meet standards for accuracy, clarity, and compliance.
• Conduct usability and accuracy reviews of documentation, gathering feedback from users and internal stakeholders to drive continuous improvements.
• Support the goal of continuous improvement, efficiency, streamlining workflows, and enhancing the overall quality of the knowledgebase.
• Create detailed product white papers.
• Comply with Survalent’ s ISO/IEC 27001:2022 Information Security Management System (ISMS) Policy.
• Comply with Survalent’ s ISO 9001:2015 Quality Management System (QMS) Policy.
• Other duties as assigned

• Attention to Detail:
  Strong focus on accuracy, consistency, and clarity across all technical documents and knowledgebase articles. Ability to maintain formatting, structure, and writing standards with minimal supervision.
• Communication
  
  Skills:
  
  Fluent in English, both oral and written. Skilled in communicating complex technical concepts in a simple, clear, and user-friendly manner across diverse audiences.
• Proactive Approach:
  Takes initiative in identifying documentation gaps, proposing improvements, and coordinating with product, engineering, and support teams to ensure content is complete and up-to-date.
• Technical Understanding:
  Ability to quickly learn new software features, deployment procedures, system operations, and technical dependencies. Comfortable researching technical material from various sources including SMEs, diagrams, and system interfaces.
• Content Development
  
  Skills:
  
  Advanced experience writing user guides, deployment manuals,…