Deskside Support

Overview

Core Factor is searching for a Desk Side Support Analyst on a contract basis for a client in the west end of the GTA.

The position is onsite and requires travel between office locations in Mississauga and Brampton.

• Process minor incidents and hardware requests (software, peripheral, etc.)
• Coordinate warranty repairs for malfunctioning PC hardware and manage replacements/re‑imaging of broken or malfunctioning PCs.
• Assist with hardware returns by processing the PC return tracker and following up.
• Handle shipping and receiving of IS Client assets: mailroom runs, update tracking systems, and pack PCs/peripherals.
• Provide "white glove" service—considerate handling of equipment.
• Perform lightweight physical handling, including moving boxes and lifting when necessary.

• Strong organizational skills: multitasking; managing incidents, requests, asset updates, ticket logs.
• Strong interpersonal skills: communicating updates, coordinating shipments, and collaborating with vendors and team members.
• Intermediate troubleshooting skills covering common PC fundamentals and the ability to elevate issues to senior staff.
• Familiar and comfortable with PC internals (desktop and laptop); replacing minor components such as HD, RAM, batteries, and laptop screens.
• Knowledge of Microsoft Active Directory and SCCM/Endpoint Manager (or similar): enabling and moving objects, deploying software, and imaging PCs.