Apps Intmd Analyst - Officer

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies.

Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities.

Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

The Data
- Production Management team is at the forefront of Citi's journey to a data-driven culture. We are dedicated to delivering innovative technology solutions and simplifying access to quality data and business intelligence. Our team provides business-critical application management and support to our global clients, upholding industry-leading technical and operational excellence through continuous application of engineering principles, innovation, learning, risk management, and automation across our systems and user environments.

We leverage cutting-edge data fabric initiatives to streamline data sources across SMBF
- Securities, Markets, Banking and Functions, enabling accurate, reliable, relevant, consistent, complete, scalable, timely, and secure analytics and reporting for clients, regulators, surveillance, supervisory, risk, and finance needs. As a critical partner to the SMBF
- Securities, Markets, Banking and Functions, we ensure seamless platform and service operation, delivering world-class client service and experience. We are a forward-thinking team looking for ambitious, capable professionals who thrive on collaboration and are passionate about continuous improvement, offering rewarding work in a supportive environment with clear opportunities for progression.

The Global Markets landscape is significantly shaped by regulatory initiatives such as MiFID II, Dodd Frank, and Volcker. These requirements are a key focus and priority, impacting all product types and asset classes including Cash, ETD, and OTC derivatives across Rates, Credit, Equities, FX, Commodities, Futures, Securitized Markets, and Municipals. These regulations necessitate fundamental changes in trading practices and significant investment in supporting technology platforms.

The Regulatory Support team is responsible for ensuring the stability and data quality of our Regulatory platforms, thereby ensuring Citi's compliance with the highest standards of global external regulators.

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of…